Privacy Policy

At Mehaak, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and shipping address when you create an account or place an order.

  • Payment Information: Billing address and payment details (processed securely by third-party payment providers).

  • Communication: Any information you provide when contacting us via email, contact form, phone, or WhatsApp.

1.2 Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Website Usage: Pages visited, time spent on the website, clicks, and interactions with our content.

  • Cookies and Tracking: Cookies, pixels, and other tracking technologies to improve your browsing experience, remember preferences, and analyze website traffic.

1.3 Information from Third Parties

We may receive information about you from third-party services such as social media platforms or payment providers when you choose to interact with us via those channels.

2. How We Use Your Information

Your information is used to provide and improve our services, including:

  • Order Fulfillment: Process and deliver your orders accurately and efficiently.

  • Customer Support: Respond to inquiries, complaints, or feedback you provide.

  • Marketing & Promotions: Send updates, offers, and newsletters (only if you have opted in).

  • Website Improvements: Analyze website usage and user behavior to improve functionality and design.

  • Security & Fraud Prevention: Monitor transactions and activity to prevent unauthorized access or fraudulent activity.

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information only in limited circumstances:

  • Service Providers: Trusted third-party service providers who assist in order processing, delivery, payment, or marketing.

  • Legal Compliance: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred.

All third-party partners are contractually obligated to protect your information and use it only for the purpose they were engaged.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These technologies may:

  • Remember your preferences and login information.

  • Analyze traffic and improve website functionality.

  • Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some website features.

5. Data Security

Mehaak implements industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission.

  • Secure servers to store data.

  • Restricted access to authorized personnel only.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the information we hold about you and request corrections if needed.

  • Opt-Out of Marketing: You can unsubscribe from promotional emails and newsletters at any time.

  • Data Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

  • Complaint Submission: You can raise concerns regarding privacy practices to our support team or the relevant data protection authorities.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take steps to delete it immediately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any website you visit through our links.

9. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Changes to This Privacy Policy

Mehaak may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on our website with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: hamzazubair550@gmail.com

  • Phone: +92 303 555 7379

  • Address: Shop # 1-4 B, Basement, Babar Plaza, Gorden College Rd, Naya Mohalla, Rawalpindi, Pakistan

Our support team is committed to addressing all inquiries promptly and ensuring your privacy and trust are maintained.