Once an order is placed on our website, it enters our processing cycle. All orders are processed within 1–2 business days. Processing includes order verification, quality check, packaging, and preparing the item for dispatch. Orders placed on weekends or public holidays will be processed on the next working day.
If there is an unexpected delay in processing—such as a product being temporarily out of stock or requiring additional verification—our team will notify you through email, SMS, or WhatsApp.
After your order has been processed, the estimated delivery time is:
2–5 working days for major cities.
3–7 working days for small cities or remote locations.
Shipping time may vary depending on:
Courier service availability
Weather conditions
Seasonal rush (such as Eid, New Year, sales, etc.)
Address accuracy provided by the customer
We always aim to deliver as soon as possible, and most orders arrive before the expected date.
Once your order is shipped, you will receive a confirmation message with details. In many cases, a tracking number or courier reference ID is provided so you can monitor the delivery progress.
If tracking information is unable to load or appears delayed, please allow some time as courier systems may take a few hours to update.
Shipping charges, if applicable, will be calculated at checkout. In cases where we offer free shipping promos, it will be clearly displayed on the website or applied automatically to the cart.
Our courier partners usually attempt delivery two times. If the courier is unable to contact you or deliver due to incomplete address, unavailability, or unreachable contact number:
The order may be returned to us.
In such cases, the customer may need to pay re-shipping charges.
To avoid any inconvenience, please ensure your phone number and address details are accurate.
We take great care in packaging perfumes, testers, and bundles. All items are packed securely with protective materials to avoid leakage, breakage, or damage during transit.
If you receive a damaged package, we advise taking pictures immediately before opening and contact us right away.
We prioritize customer satisfaction and want every order to meet your expectations. However, if you encounter an issue such as receiving the wrong item, damaged product, or manufacturing defect, you are eligible for a return or exchange.
You must notify us within 48 hours of receiving your order if:
The product is damaged
The product is incorrect
A wrong size or variation was delivered
Package leakage issues exist
An item is missing from the order
Requests made after 48 hours may not be eligible due to courier policies and product safety guidelines.
To qualify for a return or exchange:
The product must be unused.
The item must be in its original packaging, including box, seal, and protective wrappers.
All accessories, testers, and free gifts (if included) must be returned.
Proof of purchase (order number or receipt) is required.
Clear photos or videos showing the issue (damage, wrong item, leakage, etc.) must be provided.
If the product shows signs of use, misuse, or tampering, it will not be eligible for return.
Due to hygiene, safety, and fragrance industry guidelines, the following items are not returnable or exchangeable:
Opened or used perfumes
Opened testers
Products with broken seals due to customer handling
Items purchased on clearance, special offer, or sale
Mini testers or decants
Fragrance bundles intentionally purchased at discounted rates
Perfumes without their original packaging
These limitations ensure safety, hygiene, and authenticity protection for every customer.
If you receive:
The wrong fragrance
A damaged bottle
A leaking product
Incorrect quantity
Missing items
We will offer a free replacement or exchange as long as the issue is reported within the allowed time frame with proper evidence.
Once you submit a return request, our support team will:
Review the complaint
Verify the provided photos/videos
Approve or reject the request based on policy
Provide instructions for sending the item back (if applicable)
The approval process usually takes 24–48 hours.
If the mistake is on our end (wrong or damaged product), Mehaak will cover the return shipping cost.
If the customer changes their mind or ordered the wrong product, the customer may have to bear the return shipping cost.
Once the returned product is received and inspected, the exchange item will be shipped within 1–3 working days, depending on stock availability.
Refunds are processed only in specific cases such as:
Out-of-stock products after order placement
Damage issues where replacement isn’t possible
Incorrect product delivered that cannot be exchanged
Refunds are issued through:
Bank transfer
Wallet credit/store credit
Original payment method (if applicable)
Refund processing may take 3–7 business days after approval.
Orders can be canceled before they are processed. Once shipped, orders cannot be canceled. If you need to cancel, contact us immediately with your order number.
Mehaak may cancel an order if:
The product is out of stock
Payment verification fails
Address details are incomplete or incorrect
There is suspected fraudulent activity
Refunds, where applicable, will be issued accordingly.
If you have any questions regarding your shipment, return, or exchange, you can contact us through:
Phone
Contact Form on Website
Our team is always ready to help with quick and friendly support.
From fresh daytime picks to deep evening fragrances, we’ve got something for every moment.
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